Money Back Guarantee & Return Policy
- Money Back Guarantee, Return & Exchange Policy
Beacon Mart embraces a money back guarantee warranty for all good and products purchased from our shop. This applies for goods purchased which are defective, damaged, spoiled and/or delivered in non-acceptable condition (i.e., thawed frozen products due to poor handling by delivery transporter).
In order to process the money back guarantee warranty, the following shall apply:
1) To provide purchase receipt either by order number, registered account name or registered contact number
2) Return of rejected products, otherwise photo or video evidence of product being damaged/defective/spoiled/differ from specification along with picture of original packaging of the products brought from Beacon Mart in the receipt.
3) Within 14 days (frozen products) or 2 days (all other products than frozen goods) from purchase date together with reason to which the product is returned/rejected by customer.
4) Provide feedback for improvement
5) Shipping / Delivery fees are non-refundable Once the above has been verified & approved, you may select for a money back or exchange of goods accordingly.
There are certain situations where only partial refunds / no refund be granted:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error. Gift cards, health and personal care items cannot be returned or exchange.
- Items wrongly purchased by customer or items purchased by customer but not to customer’s taste preference/favour.
- Discount & Sale items are non-refundable. Notwithstanding the above, we wish to highlight that the above warranty shall only be applicable to genuine returned products which are not due to customer’s fault/negligence in the handling of products purchased.
Beacon Mart reserves its final rights to determine if such warranty shall be granted or rejected based on the supporting document/information provided by the customers to the satisfaction of Beacon Marts’ investigation.